Work Engagement in the Public Service Context: The Dual Perceptions of Job Characteristics

Mette Strange Noesgaard, Jesper Rosenberg Hansen

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Interest in work engagement research has increased significantly due to its positive influence on both employee and organizational performance. Studies show how engagement is explained through job characteristics in the Job Demands-Resource model, yet a more nuanced approach has been proposed. In this qualitative study, home caregivers’ perceptions of job characteristics are investigated. Semistructured
interviews and observations reveal three main themes: Optimization, helping others, and emotional work. These show a dual perception of job characteristics consequently influencing the experienced engagement. Using Public Service Motivation literature, these dual perceptions are discussed.
Original languageEnglish
JournalInternational Journal of Public Administration
Volume41
Issue number13
ISSN0190-0692
Publication statusPublished - 2017

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