Neoliberalism Viewed From the Bottom Up: A Qualitative Longitudinal Study of Benefit Claimants’ Experiences of the Unemployment System

Drawing on the assumption that it is pivotal to include a bottom up perspective to understand the way in which the welfare system functions, this chapter sets out to explore the lived experience of neoliberalism. The purpose is to gain insight into the consequences of neoliberalism from the viewpoint of the vulnerable benefit claimants who encounter it on a daily basis. The analysis is based on a qualitative longitudinal study conducted from 2013 to 2015, which shows how, in varying ways, clients routinely cope with being part of a neoliberal welfare state: by resignation, by taking action, by adjusting or by resisting.