Establishing a business process reference model for Universities

Carsten Svensson; Hans-Henrik Hvolby

doi:10.1016/j.protcy.2012.09.070

Establishing a business process reference model for Universities

Carsten Svensson, Hans-Henrik Hvolby

Research output: Contribution to journal › Conference article in Journal › Research › peer-review

Abstract

Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique
challenges. This paper will propose establishing a business process reference framework. The benefit to the users would
be a better understanding of the system landscape, business process enablement, collection of performance data and
systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR
(Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology
Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate
that this success can be replicated in a university setting. Furthermore the paper will outline how the research group
suggests moving ahead with the research which will lead to a reference model.

Original language	English
Journal	Procedia Technology
Volume	5
Pages (from-to)	635-642
ISSN	2212-0173
DOIs	https://doi.org/10.1016/j.protcy.2012.09.070
Publication status	Published - 2012
Event	CENTERIS 2012 : Conference on ENTERprise Information Systems - Algarve, Portugal Duration: 3 Oct 2012 → 5 Oct 2012

Conference

Conference	CENTERIS 2012 : Conference on ENTERprise Information Systems
Country/Territory	Portugal
City	Algarve
Period	03/10/2012 → 05/10/2012

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Cite this

@inproceedings{241cfad1a7b4449f837801ce104d72dc,

title = "Establishing a business process reference model for Universities",

abstract = "Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.",

author = "Carsten Svensson and Hans-Henrik Hvolby",

year = "2012",

doi = "10.1016/j.protcy.2012.09.070",

language = "English",

volume = "5",

pages = "635--642",

journal = "Procedia Technology",

issn = "2212-0173",

publisher = "Elsevier",

note = "CENTERIS 2012 : Conference on ENTERprise Information Systems ; Conference date: 03-10-2012 Through 05-10-2012",

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AU - Svensson, Carsten

AU - Hvolby, Hans-Henrik

PY - 2012

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N2 - Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

AB - Modern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.

U2 - 10.1016/j.protcy.2012.09.070

DO - 10.1016/j.protcy.2012.09.070

M3 - Conference article in Journal

SN - 2212-0173

VL - 5

SP - 635

EP - 642

JO - Procedia Technology

JF - Procedia Technology

T2 - CENTERIS 2012 : Conference on ENTERprise Information Systems

Y2 - 3 October 2012 through 5 October 2012

ER -