Identifying the key process factors affecting project performance

Purpose - A construction project traditionally involves a variety of participants. Owners, consultants, and contractors all have diverse opinions and interests, but they all seek to ensure project success. Success is habitually measured as performance output regarding cost, time, and quality. Despite previous research mapping the success and failure factors, construction managers seem to have difficulty in attaining success. To provide clearer guidance on how to fulfill success criteria, the purpose of this paper is to identify the underlying factors that affect performance and thus project success in construction processes. Design/methodology/approach - A questionnaire survey based on a literature review provided 25 key process factors divided into five key categories. Based on the responses from commonly involved construction parties, the factors were ranked and tested for significant differences between the parties. Findings - The top fivemost important process factors were found to relate to the sharing of knowledge and communication. Moreover, testing the ranking for significant differences between owners, consultants, and contractors revealed five differences. The differences related to the interpretation and importance of trust, shared objectives, project coordination, and alternative forms of coordination. Originality/value - All respondents identify improved knowledge sharing and communication as the key to improved cost, time, and quality performance and are therefore the areas where construction managers need to focus their resources. Thus, improved experience sharing and communication will increase the likelihood of project success, through improving competences, commitment, and coordination.