IT Business Cases in Local Government: An Action Research Study

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

2 Citations (Scopus)
601 Downloads (Pure)

Abstract

Effective management of value creation with information technology (IT) is increasingly important for local governments (e.g., municipalities). The business case is a tool that has increased popularity in both the public and private sector to support the management of value creation with IT. However, experiences from local government reveal difficulties in developing effective IT business cases beyond simple cost savings. Based on collaborative action research with Danish municipalities we present insights on contemporary IT business case practices. Based on these insights we formulate lessons for business case practices in local government that we have incorporated into a business case method; that has subsequently been evaluated by IT managers in local government. These lessons have been synthesized into the four principles: minimal contents, benefits ownership, dynamic utility, and social commitment. We argue that these principles improve the content, development, and use of IT business cases in local government.
Original languageEnglish
Title of host publicationProceedings of the 45th Annual Hawaii International Conference on System Sciences (HICSS-45)
Number of pages10
PublisherIEEE
Publication date2012
Pages2208-2217
ISBN (Print)978-1-4577-1925-7
ISBN (Electronic)978-0-7695-4525-7
DOIs
Publication statusPublished - 2012
EventHawaii International Conference on System Sciences - Wailea, Maui, HI, United States
Duration: 4 Jan 20127 Jan 2012
Conference number: 45th

Conference

ConferenceHawaii International Conference on System Sciences
Number45th
Country/TerritoryUnited States
CityWailea, Maui, HI
Period04/01/201207/01/2012
SeriesProceedings of the Annual Hawaii International Conference on System Sciences
ISSN1530-1605

Fingerprint

Dive into the research topics of 'IT Business Cases in Local Government: An Action Research Study'. Together they form a unique fingerprint.

Cite this