IT Business Cases in Local Government: An Action Research Study

Peter Axel Nielsen; John Stouby Persson

doi:10.1109/HICSS.2012.393

IT Business Cases in Local Government: An Action Research Study

Department of Computer Science

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

2 Citations (Scopus)

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Abstract

Effective management of value creation with information technology (IT) is increasingly important for local governments (e.g., municipalities). The business case is a tool that has increased popularity in both the public and private sector to support the management of value creation with IT. However, experiences from local government reveal difficulties in developing effective IT business cases beyond simple cost savings. Based on collaborative action research with Danish municipalities we present insights on contemporary IT business case practices. Based on these insights we formulate lessons for business case practices in local government that we have incorporated into a business case method; that has subsequently been evaluated by IT managers in local government. These lessons have been synthesized into the four principles: minimal contents, benefits ownership, dynamic utility, and social commitment. We argue that these principles improve the content, development, and use of IT business cases in local government.

Original language	English
Title of host publication	Proceedings of the 45th Annual Hawaii International Conference on System Sciences (HICSS-45)
Number of pages	10
Publisher	IEEE (Institute of Electrical and Electronics Engineers)
Publication date	2012
Pages	2208-2217
ISBN (Print)	978-1-4577-1925-7
ISBN (Electronic)	978-0-7695-4525-7
DOIs	https://doi.org/10.1109/HICSS.2012.393
Publication status	Published - 2012
Event	Hawaii International Conference on System Sciences - Wailea, Maui, HI, United States Duration: 4 Jan 2012 → 7 Jan 2012 Conference number: 45th

Conference

Conference	Hawaii International Conference on System Sciences
Number	45th
Country/Territory	United States
City	Wailea, Maui, HI
Period	04/01/2012 → 07/01/2012

Series	Proceedings of the Annual Hawaii International Conference on System Sciences
ISSN	1530-1605

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10.1109/HICSS.2012.393

Nielsen_&_Persson_2012_HICSSAccepted author manuscript, 271 KB

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Digital service integration through effective management of IT in Danishmunicipalities - DISIMIT
Kræmmergaard, P. (Project Licensee), Agger Nielsen, J. (Project Participant), Bjørnholt, B. (Project Participant), Ivang, R. (Project Participant), Nielsen, P. A. (Project Participant), Hansen, A. M. (Project Participant), Rose, J. (Project Participant), Persson, J. S. (Project Participant), Nielsen, K. M. P. (Project Participant), Reinwald, A. (Project Participant), Pedersen, K. (Project Participant), Müller, S. D. (Project Participant), Hansen, L. K. (Project Participant) & Jakobsen, C. L. (Project Coordinator)
<ingen navn>
01/01/2009 → 01/07/2012
Project: Research

Hawaii International Conference on System Sciences
Persson, J. S. (Participant)
4 Jan 2012 → 7 Jan 2012
Activity: Attending an event › Conference organisation or participation

Cite this

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title = "IT Business Cases in Local Government: An Action Research Study",

abstract = "Effective management of value creation with information technology (IT) is increasingly important for local governments (e.g., municipalities). The business case is a tool that has increased popularity in both the public and private sector to support the management of value creation with IT. However, experiences from local government reveal difficulties in developing effective IT business cases beyond simple cost savings. Based on collaborative action research with Danish municipalities we present insights on contemporary IT business case practices. Based on these insights we formulate lessons for business case practices in local government that we have incorporated into a business case method; that has subsequently been evaluated by IT managers in local government. These lessons have been synthesized into the four principles: minimal contents, benefits ownership, dynamic utility, and social commitment. We argue that these principles improve the content, development, and use of IT business cases in local government.",

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Nielsen, PA & Persson, JS 2012, IT Business Cases in Local Government: An Action Research Study. in Proceedings of the 45th Annual Hawaii International Conference on System Sciences (HICSS-45). IEEE (Institute of Electrical and Electronics Engineers), Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 2208-2217, Hawaii International Conference on System Sciences, Wailea, Maui, HI, United States, 04/01/2012. https://doi.org/10.1109/HICSS.2012.393

IT Business Cases in Local Government: An Action Research Study. / Nielsen, Peter Axel ; Persson, John Stouby.
Proceedings of the 45th Annual Hawaii International Conference on System Sciences (HICSS-45). IEEE (Institute of Electrical and Electronics Engineers), 2012. p. 2208-2217 (Proceedings of the Annual Hawaii International Conference on System Sciences).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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N2 - Effective management of value creation with information technology (IT) is increasingly important for local governments (e.g., municipalities). The business case is a tool that has increased popularity in both the public and private sector to support the management of value creation with IT. However, experiences from local government reveal difficulties in developing effective IT business cases beyond simple cost savings. Based on collaborative action research with Danish municipalities we present insights on contemporary IT business case practices. Based on these insights we formulate lessons for business case practices in local government that we have incorporated into a business case method; that has subsequently been evaluated by IT managers in local government. These lessons have been synthesized into the four principles: minimal contents, benefits ownership, dynamic utility, and social commitment. We argue that these principles improve the content, development, and use of IT business cases in local government.

AB - Effective management of value creation with information technology (IT) is increasingly important for local governments (e.g., municipalities). The business case is a tool that has increased popularity in both the public and private sector to support the management of value creation with IT. However, experiences from local government reveal difficulties in developing effective IT business cases beyond simple cost savings. Based on collaborative action research with Danish municipalities we present insights on contemporary IT business case practices. Based on these insights we formulate lessons for business case practices in local government that we have incorporated into a business case method; that has subsequently been evaluated by IT managers in local government. These lessons have been synthesized into the four principles: minimal contents, benefits ownership, dynamic utility, and social commitment. We argue that these principles improve the content, development, and use of IT business cases in local government.

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Nielsen PA , Persson JS. IT Business Cases in Local Government: An Action Research Study. In Proceedings of the 45th Annual Hawaii International Conference on System Sciences (HICSS-45). IEEE (Institute of Electrical and Electronics Engineers). 2012. p. 2208-2217. (Proceedings of the Annual Hawaii International Conference on System Sciences). doi: 10.1109/HICSS.2012.393

IT Business Cases in Local Government: An Action Research Study

Abstract

Conference

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Projects

Digital service integration through effective management of IT in Danishmunicipalities - DISIMIT

Activities

Hawaii International Conference on System Sciences

Cite this