MANAGERIAL ANTECEDENTS OF SUCCESSFUL IKT INNOVATION: The Case of Electronic Patient Records (EPR) in Public Health Systems

Morten Balle Hansen, Iben Nørup

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Abstract

This study analyses to what extent differences in the management of change may have an impact on the outcome.
Theoretically we combine an institutional approach emphasizing context and field level trends with a generic change management approach.
Empirically we analyse the implementation of an IKT innovation in a Danish multi-site hospital. In a quasi-experimental research design, surveys to more than 2000 employees before and after the intervention were conducted as well as qualitative interviews with change agents.
Our findings indicate how managers can make a significant difference through the ways they organize the process, involve the employees and provide information.
Original languageEnglish
Publication date26 Oct 2015
Number of pages28
Publication statusPublished - 26 Oct 2015
EventThe Annual Meeting of The Danish Political Science Association - Hotel Koldingfjord, Denmark
Duration: 29 Oct 201530 Oct 2015

Conference

ConferenceThe Annual Meeting of The Danish Political Science Association
LocationHotel Koldingfjord
Country/TerritoryDenmark
Period29/10/201530/10/2015

Keywords

  • Managing change
  • Innovation
  • Institutional theory
  • ICT
  • Health care

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