Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents

Originalsprog	Engelsk
Publikationsdato	2023
Status	Udgivet - 2023
Begivenhed	18th International Research Symposium On Service Excellence in Management (QUIS18) - VinUniversity, Hanoi, Vietnam Varighed: 20 jun. 2023 → 23 jun. 2023 https://vinuni.edu.vn/quis18/

Konference

Konference	18th International Research Symposium On Service Excellence in Management (QUIS18)
Lokation	VinUniversity
Land/Område	Vietnam
By	Hanoi
Periode	20/06/2023 → 23/06/2023
Internetadresse	https://vinuni.edu.vn/quis18/

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Priser

• Best Paper Award

  Gelbrich, Katja (Modtager), Miederer, Sandra (Modtager), Kerath, Alina (Modtager) & Roschk, Holger (Modtager), 2023

  Pris: Konferencepriser

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Gelbrich, K., Miederer, S., Kerath, A., & Roschk, H. (2023). Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents. Abstract fra 18th International Research Symposium On Service Excellence in Management (QUIS18), Hanoi, Vietnam.

Gelbrich, Katja ; Miederer, Sandra ; Kerath, Alina et al. / Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents. Abstract fra 18th International Research Symposium On Service Excellence in Management (QUIS18), Hanoi, Vietnam.

@conference{e0b3e48d77ec4278aa0b0f9e7b87106f,

title = "Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents",

author = "Katja Gelbrich and Sandra Miederer and Alina Kerath and Holger Roschk",

year = "2023",

language = "English",

note = "18th International Research Symposium On Service Excellence in Management (QUIS18) ; Conference date: 20-06-2023 Through 23-06-2023",

url = "https://vinuni.edu.vn/quis18/",

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Gelbrich, K, Miederer, S, Kerath, A & Roschk, H 2023, 'Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents', 18th International Research Symposium On Service Excellence in Management (QUIS18), Hanoi, Vietnam, 20/06/2023 - 23/06/2023.

Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents. / Gelbrich, Katja; Miederer, Sandra; Kerath, Alina et al.
2023. Abstract fra 18th International Research Symposium On Service Excellence in Management (QUIS18), Hanoi, Vietnam.

Publikation: Konferencebidrag uden forlag/tidsskrift › Konferenceabstrakt til konference › Forskning › peer review

TY - ABST

T1 - Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents

AU - Gelbrich, Katja

AU - Miederer, Sandra

AU - Kerath, Alina

AU - Roschk, Holger

PY - 2023

Y1 - 2023

UR - https://vinuni.edu.vn/quis18/

M3 - Conference abstract for conference

T2 - 18th International Research Symposium On Service Excellence in Management (QUIS18)

Y2 - 20 June 2023 through 23 June 2023

ER -

Gelbrich K, Miederer S, Kerath A, Roschk H. Can Robotic Agents Serve Customers Like a Human? A Meta-Analysis on Customer Responses to Robotic vs. Human Agents. 2023. Abstract fra 18th International Research Symposium On Service Excellence in Management (QUIS18), Hanoi, Vietnam.