ITIL Implementation:  critical success factors a comparative case study using the BPC framework

Originalsprog	Engelsk
Tidsskrift	Journal of Information Technology Case and Application Research
Vol/bind	12
Udgave nummer	2
ISSN	1522-8053
Status	Udgivet - 2010

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Projekter pr. år

• Digital service integration i danske kommuner gennem innovativ it-ledelse

  Kræmmergaard, P., Nielsen, J. A., Bjørnholt, B., Ivang, R., Nielsen, P. A., Hansen, A. M., Rose, J., Persson, J. S., Nielsen, K. M. P., Reinwald, A., Pedersen, K., Müller, S. D., Hansen, L. K. & Jakobsen, C. L.

  <ingen navn>

  01/01/2009 → 01/07/2012

  Projekter: Projekt › Forskning

  • Information Technology 100%
  • Information System 78%
  • Danish 77%
  • Information Systems 61%
  • e-government 55%

• eGov+

  Christiansen, E. T., Nyvang, T. & Kanstrup, A. M.

  Det Strategiske Forskningsråd, Programkomiteen for Nanovidenskab og -teknologi, Bioteknologi og IT

  01/01/2008 → 31/12/2010

  Projekter: Projekt › Forskning

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Pedersen, K., Kræmmergaard, P., Lynge, B. C., & Dalby Schou, C. (2010). ITIL Implementation:  critical success factors a comparative case study using the BPC framework. Journal of Information Technology Case and Application Research, 12(2).

Pedersen, Keld ; Kræmmergaard, Pernille ; Lynge, Bjarne Christoffer et al. / ITIL Implementation:  critical success factors a comparative case study using the BPC framework. I: Journal of Information Technology Case and Application Research. 2010 ; Bind 12, Nr. 2.

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title = "ITIL Implementation:  critical success factors a comparative case study using the BPC framework",

author = "Keld Pedersen and Pernille Kr{\ae}mmergaard and Lynge, {Bjarne Christoffer} and {Dalby Schou}, Christoffer",

year = "2010",

language = "English",

volume = "12",

journal = "Journal of Information Technology Case and Application Research",

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publisher = "Routledge",

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Pedersen, K, Kræmmergaard, P, Lynge, BC & Dalby Schou, C 2010, 'ITIL Implementation:  critical success factors a comparative case study using the BPC framework', Journal of Information Technology Case and Application Research, bind 12, nr. 2.

ITIL Implementation:  critical success factors a comparative case study using the BPC framework. / Pedersen, Keld; Kræmmergaard, Pernille; Lynge, Bjarne Christoffer et al.
I: Journal of Information Technology Case and Application Research, Bind 12, Nr. 2, 2010.

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

TY - JOUR

T1 - ITIL Implementation:  critical success factors a comparative case study using the BPC framework

AU - Pedersen, Keld

AU - Kræmmergaard, Pernille

AU - Lynge, Bjarne Christoffer

AU - Dalby Schou, Christoffer

PY - 2010

Y1 - 2010

M3 - Journal article

SN - 1522-8053

VL - 12

JO - Journal of Information Technology Case and Application Research

JF - Journal of Information Technology Case and Application Research

IS - 2

ER -

Pedersen K, Kræmmergaard P, Lynge BC, Dalby Schou C. ITIL Implementation:  critical success factors a comparative case study using the BPC framework. Journal of Information Technology Case and Application Research. 2010;12(2).