Participatory IT-support

Anne Marie Kanstrup; Pernille Bertelsen

Participatory IT-support

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

Abstract

Beyond the initial phases of systems design Participatory Design has potentiality to include operation and maintenance of IT systems in organizations. The paper presents this argument through reports from case studies of local IT-support coined ‘participatory IT-support’. The paper presents characteristics of participatory Itsupport and suggests a method for identifying qualified candidates for the support position in the organization.

Originalsprog	Engelsk
Titel	Expanding boundaries in design : Participatory Design Conference 2006 : Proceedings
Redaktører	Gianni Jacucci, Finn Kensing, Ina Wagner, Jeanette Blomberg
Vol/bind	1
Forlag	Association for Computing Machinery
Publikationsdato	2006
Sider	87-94
ISBN (Trykt)	159593460x
Status	Udgivet - 2006
Begivenhed	Participatory Design Conference - Trento, Italien Varighed: 1 aug. 2006 → 5 aug. 2006 Konferencens nummer: 9

Konference

Konference	Participatory Design Conference
Nummer	9
Land/Område	Italien
By	Trento
Periode	01/08/2006 → 05/08/2006

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Citationsformater

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title = "Participatory IT-support",

abstract = "Beyond the initial phases of systems design Participatory Design has potentiality to include operation and maintenance of IT systems in organizations. The paper presents this argument through reports from case studies of local IT-support coined {\textquoteleft}participatory IT-support{\textquoteright}. The paper presents characteristics of participatory Itsupport and suggests a method for identifying qualified candidates for the support position in the organization.",

keywords = "Participatory design, Participatory IT-support, IT in organizations, E-learning, Electronic health record, Snowballing",

author = "Kanstrup, {Anne Marie} and Pernille Bertelsen",

year = "2006",

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editor = "Gianni Jacucci and Finn Kensing and Ina Wagner and Jeanette Blomberg",

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publisher = "Association for Computing Machinery",

address = "United States",

note = "Participatory Design Conference ; Conference date: 01-08-2006 Through 05-08-2006",

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Participatory IT-support. / Kanstrup, Anne Marie ; Bertelsen, Pernille.
Expanding boundaries in design: Participatory Design Conference 2006 : Proceedings. red. / Gianni Jacucci; Finn Kensing; Ina Wagner; Jeanette Blomberg. Bind 1 Association for Computing Machinery, 2006. s. 87-94.

Publikation: Bidrag til bog/antologi/rapport/konference proceeding › Konferenceartikel i proceeding › Forskning › peer review

TY - GEN

T1 - Participatory IT-support

AU - Kanstrup, Anne Marie

AU - Bertelsen, Pernille

N1 - Conference code: 9

PY - 2006

Y1 - 2006

N2 - Beyond the initial phases of systems design Participatory Design has potentiality to include operation and maintenance of IT systems in organizations. The paper presents this argument through reports from case studies of local IT-support coined ‘participatory IT-support’. The paper presents characteristics of participatory Itsupport and suggests a method for identifying qualified candidates for the support position in the organization.

AB - Beyond the initial phases of systems design Participatory Design has potentiality to include operation and maintenance of IT systems in organizations. The paper presents this argument through reports from case studies of local IT-support coined ‘participatory IT-support’. The paper presents characteristics of participatory Itsupport and suggests a method for identifying qualified candidates for the support position in the organization.

KW - Participatory design

KW - Participatory IT-support

KW - IT in organizations

KW - E-learning

KW - Electronic health record

KW - Snowballing

M3 - Article in proceeding

SN - 159593460x

VL - 1

SP - 87

EP - 94

BT - Expanding boundaries in design

A2 - Jacucci, Gianni

A2 - Kensing, Finn

A2 - Wagner, Ina

A2 - Blomberg, Jeanette

PB - Association for Computing Machinery

T2 - Participatory Design Conference

Y2 - 1 August 2006 through 5 August 2006

ER -

Participatory IT-support

Abstract

Konference

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Citationsformater