Description
The research Unit on Service Design and Innovation includes researchers of the Department of Architecture and Design at Aalborg University. The unit works on methodologies on service design and on strategic design issues related to design driven innovation in public and business services.
RESEARCH TOPICS AND CAPABILITIES
Research areas include:
• Methodological approach to service design, including:
analytical tools for design, including ethnographic and user centred analysis,
design tools, including scenario building and system platforms and
representation methods, including use cases, video sketching and any other communication tools related to service design
• Design of public services, including:
Healthcare services and service for ageing people
Mobility services
Service related to food production, distribution and consumption
Services for public administrations and citizens-focused service
Private intervention in social services
• Design of business services, including:
Redesign of production and consumption systems related to industrial products
User-driven innovation in the redesign of business services
Design of new services on the basis of emerging users’ needs
Strategic design and design driven innovation issues concern the application of design methodological approaches to the development of innovation in services or through services in the public and private sectors.
The research Unit is a node of a network of Danish and international researchers working on different aspects of service design and innovation.
CORE GROUP
Nicola Morelli (service design methodologies, Design of public services)
Christian Tollestrup (Service design methodology, Vision and Mission based methods)
Marianne Stokholm (Strategic Design)
Louise Møller Nielsen (Design-driven innovation)
Søren Bolvig Hansen (User centred design, design anthropology)
Ole B. Jensen (mobility analysis, design and services)
PEOPLE AND CONTACTS IN OTHER AAU DEPARTMENTS
Sven Hvid Nielsen (system design methodologies)
CHAT Centre for Human Appliance Technology
V-Centah, Virtual Center for Technology for the Elderly and Handicapped
EXTERNAL CONTACTS
AHO, Oslo
Lindkoping; Sweden
SVID Swedish Industrial Design Foundation, Sweden
Uiah, Finland
Laurea, Filand
D’Art, Finland
Politecnico di Milano, Italy
Lancaster University, UK
RELEVANT PROJECTS
Methodologies for service design (with AHO), reference: Christian Tollestrup
LUDINNO, methodologies for user driven innovation (With SVID, AHO, Lindköping, UIAH), Reference Nicola Morelli
I.De.A Innovation og Design til Ældre Nicola Morelli
I.De.Ho – Innovation and Design for Hospitals
Emneord: Service Design, Design-driven innovation
| Period | 6 Mar 2008 → … |
|---|---|
| Held at | Aalborg University, School of Architecture and Design, Denmark |
Keywords
- Service Design
- Design-driven innovation