TY - JOUR
T1 - Building organizational commitment through cognitive and relational job crafting
AU - Noesgaard, Mette Strange
AU - Jørgensen, Frances
PY - 2023/1
Y1 - 2023/1
N2 - In this paper, we investigate the process by which organizational commitment is influenced by job crafting among knowledge workers. To address this aim, we conducted a longitudinal qualitative case study in a software solutions development firm in Denmark. The findings from the study suggest that relational and cognitive job crafting encourage affective, normative, and continuous commitment among knowledge workers, which ultimately has a positive influence on retention. The study also highlights the considerable overlap between different types of job crafting, with task job crafting appearing to be a precursor to relational and cognitive job crafting. This paper contributes to the job crafting literature by providing a process-focused account of how it engenders knowledge workers’ organizational commitment and to practice by suggesting how managers can support job crafting efforts to increase knowledge worker retention.
AB - In this paper, we investigate the process by which organizational commitment is influenced by job crafting among knowledge workers. To address this aim, we conducted a longitudinal qualitative case study in a software solutions development firm in Denmark. The findings from the study suggest that relational and cognitive job crafting encourage affective, normative, and continuous commitment among knowledge workers, which ultimately has a positive influence on retention. The study also highlights the considerable overlap between different types of job crafting, with task job crafting appearing to be a precursor to relational and cognitive job crafting. This paper contributes to the job crafting literature by providing a process-focused account of how it engenders knowledge workers’ organizational commitment and to practice by suggesting how managers can support job crafting efforts to increase knowledge worker retention.
KW - Job crafting
KW - Knowledge work
KW - Organizational commitment
UR - http://www.scopus.com/inward/record.url?scp=85148757252&partnerID=8YFLogxK
U2 - 10.1016/j.emj.2023.01.002
DO - 10.1016/j.emj.2023.01.002
M3 - Journal article
SN - 0263-2373
JO - European Management Journal
JF - European Management Journal
ER -