Mediating social interaction through a chatbot to leverage the diversity of a community: tensions, paradoxes, and opportunities

Emerging digital technology could enable communities to benefit from the diversity of their members mutually. This chapter explores the process of designing a chatbot application aiming to mediate people interaction through diversity-aware algorithms. In particular, we focus on designing a specific chatbot application that builds on the diversity of university students—the envisioned end-users—to accommodate their diverse needs and preferences while leveraging the diversity represented in their community.