Abstract
Does performance measurement clash with professional decision-making? From a public management perspective, professional decision-making may imply a lack of accountability and self-interested behavior. Performance measurement offers a solution to those concerns. From the professions’ point of view, performance management hijacks the autonomy of street-level professionals and contributes to deskilling. We examine an example of such a clash in record keeping in a Danish family center, and we show why and over what professional staff disagree. Results point to the role of managers in securing improvements by changing the record-keeping system to enhance effective professional treatment. This can contribute to a shared rationality among social workers and allied professional staff.
Original language | English |
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Journal | Human Service Organizations: Management, Leadership & Governance |
Volume | 45 |
Issue number | 5 |
Pages (from-to) | 392-409 |
Number of pages | 18 |
ISSN | 2330-3131 |
DOIs | |
Publication status | Published - 29 Sept 2021 |
Keywords
- Performance measurement
- professional decision making
- routinization