The Briefing Process: Examining the Client-Consultant Relationship through a case

Begüm Becermen; Esben Grøndal; Amalia De Götzen

The Briefing Process: Examining the Client-Consultant Relationship through a case

Begüm Becermen, Esben Grøndal, Amalia De Götzen

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

2 Citations (Scopus)

95 Downloads (Pure)

Abstract

This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.
Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

Original language	English
Title of host publication	ServDes2018 - Service Design Proof of Concept : Proceedings of the ServDes.2018 Conference
Number of pages	12
Publisher	Linköping University Electronic Press
Publication date	2018
Pages	13-24
Article number	002
ISBN (Print)	978-91-7685-237-8
Publication status	Published - 2018
Event	Service Design and Innovation Conference: Proof of Concept - Politecnico di Milano, Milan, Italy Duration: 18 Jun 2018 → 20 Jun 2018 http://www.servdes.org/

Conference

Conference	Service Design and Innovation Conference
Location	Politecnico di Milano
Country/Territory	Italy
City	Milan
Period	18/06/2018 → 20/06/2018
Internet address	http://www.servdes.org/

Series	Linköping Electronic Conference Proceedings
ISSN	1650-3686

Keywords

Briefing Process
Service Design Consulting
Client-Consultant Relation

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Open Access articleFinal published version, 587 KBLicence: CC BY-NC 4.0

http://www.servdes.org/wp/wp-content/uploads/2018/07/2.pdf

AUB Link

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Cite this

@inproceedings{2eb3572d23b64b04a6376d4b00be7aa8,

title = "The Briefing Process: Examining the Client-Consultant Relationship through a case",

abstract = "This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.",

keywords = "Briefing Process, Service Design Consulting, Client-Consultant Relation",

author = "Beg{\"u}m Becermen and Esben Gr{\o}ndal and G{\"o}tzen, {Amalia De}",

year = "2018",

language = "English",

isbn = "978-91-7685-237-8",

series = "Link{\"o}ping Electronic Conference Proceedings",

pages = "13--24",

booktitle = "ServDes2018 - Service Design Proof of Concept",

publisher = "Link{\"o}ping University Electronic Press",

note = "Service Design and Innovation Conference : Proof of Concept, ServDes ; Conference date: 18-06-2018 Through 20-06-2018",

url = "http://www.servdes.org/",

}

Becermen, B, Grøndal, E & Götzen, AD 2018, The Briefing Process: Examining the Client-Consultant Relationship through a case. in ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference., 002, Linköping University Electronic Press, Linköping Electronic Conference Proceedings, pp. 13-24, Service Design and Innovation Conference, Milan, Italy, 18/06/2018. <http://www.servdes.org/wp/wp-content/uploads/2018/07/2.pdf>

The Briefing Process: Examining the Client-Consultant Relationship through a case. / Becermen, Begüm; Grøndal, Esben; Götzen, Amalia De.
ServDes2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference. Linköping University Electronic Press, 2018. p. 13-24 002 (Linköping Electronic Conference Proceedings).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

TY - GEN

T1 - The Briefing Process

T2 - Service Design and Innovation Conference

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AU - Grøndal, Esben

AU - Götzen, Amalia De

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N2 - This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

AB - This paper presents the outcome of a Master thesis in Service Design done at Aalborg University and it examines the client-designer relationship in the briefing process of service design projects, in order to highlight the importance of this crucial but often overlooked part of the design process as a whole. The authors explore this perspective through a specific case developed in collaboration with the Royal Library of Denmark.Besides the case, further insights from professional practitioners are discussed to provide recommendations for how service design consultants and prospective clients alike may approach the service design briefing phase from both sides of the table.

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KW - Service Design Consulting

KW - Client-Consultant Relation

M3 - Article in proceeding

SN - 978-91-7685-237-8

T3 - Linköping Electronic Conference Proceedings

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BT - ServDes2018 - Service Design Proof of Concept

PB - Linköping University Electronic Press

Y2 - 18 June 2018 through 20 June 2018

ER -

The Briefing Process: Examining the Client-Consultant Relationship through a case

Abstract

Conference

Keywords

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AUB Link

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Cite this