The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis

Massimo  Menichinelli; Amalia de Götzen; Nicola Morelli; Luca Simeone

doi:10.3384/ecp203045

The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis

Massimo Menichinelli^*, Amalia de Götzen, Nicola Morelli, Luca Simeone

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Service Design is not only a discipline, a profession, and a field of research but also a community of actors (professionals, researchers, organizations, institutions) working on service design practice and research, locally rooted but often globally connected. With Service Design we design the intangible, the behaviors, and the flows among actors, but still, we rarely look at how these also are part of Service Design. How are the actors of the Service Design community entangled among each other? In our study, we focused on Twitter as a proxy environment for analyzing the connections between Service Design actors, adopting Social Network Analysis and networks as the perspective for understanding complexity and complex systems. In this article, we explore the Service Design actors on Twitter in terms of communities identified, general statistics, centrality measurements, the evolution over time and the geographical location of actors.

Original language	English
Title of host publication	ServDes 2023 : Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings
Editors	Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
Place of Publication	Rio de Janeiro
Publisher	Linköping University Electronic Press
Publication date	12 Jul 2023
Pages	855-884
ISBN (Electronic)	978-91-8075-476-7
DOIs	https://doi.org/10.3384/ecp203045
Publication status	Published - 12 Jul 2023
Event	ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. - Rio De Janeiro, Brazil Duration: 11 Jul 2023 → 14 Jul 2023 https://servdes2023.org/

Conference

Conference	ServDes 2023
Country/Territory	Brazil
City	Rio De Janeiro
Period	11/07/2023 → 14/07/2023
Internet address	https://servdes2023.org/

Series	Linköping Electronic Conference Proceedings
ISSN	1650-3686

Keywords

Twitter
Service Design
Service Design Community

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10.3384/ecp203045Licence: CC BY-NC 4.0

Open Access articleFinal published version, 1.52 MBLicence: CC BY-NC 4.0

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Menichinelli, M., de Götzen, A., Morelli, N., & Simeone, L. (2023). The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis. In C. Cipolla, C. Mont’Alvão, L. Farias, & M. Quaresma (Eds.), ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings (pp. 855-884). Linköping University Electronic Press. https://doi.org/10.3384/ecp203045

Menichinelli, Massimo ; de Götzen, Amalia ; Morelli, Nicola et al. / The social landscape of Service Design : Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis. ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. editor / Carla Cipolla ; Claudia Mont’Alvão ; Larissa Farias ; Manuela Quaresma. Rio de Janeiro : Linköping University Electronic Press, 2023. pp. 855-884 (Linköping Electronic Conference Proceedings).

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title = "The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis",

abstract = "Service Design is not only a discipline, a profession, and a field of research but also a community of actors (professionals, researchers, organizations, institutions) working on service design practice and research, locally rooted but often globally connected. With Service Design we design the intangible, the behaviors, and the flows among actors, but still, we rarely look at how these also are part of Service Design. How are the actors of the Service Design community entangled among each other? In our study, we focused on Twitter as a proxy environment for analyzing the connections between Service Design actors, adopting Social Network Analysis and networks as the perspective for understanding complexity and complex systems. In this article, we explore the Service Design actors on Twitter in terms of communities identified, general statistics, centrality measurements, the evolution over time and the geographical location of actors.",

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booktitle = "ServDes 2023",

publisher = "Link{\"o}ping University Electronic Press",

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Menichinelli, M, de Götzen, A , Morelli, N & Simeone, L 2023, The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis. in C Cipolla, C Mont’Alvão, L Farias & M Quaresma (eds), ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. Linköping University Electronic Press, Rio de Janeiro, Linköping Electronic Conference Proceedings, pp. 855-884, ServDes 2023, Rio De Janeiro, Brazil, 11/07/2023. https://doi.org/10.3384/ecp203045

The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis. / Menichinelli, Massimo ; de Götzen, Amalia ; Morelli, Nicola et al.
ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. ed. / Carla Cipolla; Claudia Mont’Alvão; Larissa Farias; Manuela Quaresma. Rio de Janeiro: Linköping University Electronic Press, 2023. p. 855-884 (Linköping Electronic Conference Proceedings).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AU - Morelli, Nicola

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AB - Service Design is not only a discipline, a profession, and a field of research but also a community of actors (professionals, researchers, organizations, institutions) working on service design practice and research, locally rooted but often globally connected. With Service Design we design the intangible, the behaviors, and the flows among actors, but still, we rarely look at how these also are part of Service Design. How are the actors of the Service Design community entangled among each other? In our study, we focused on Twitter as a proxy environment for analyzing the connections between Service Design actors, adopting Social Network Analysis and networks as the perspective for understanding complexity and complex systems. In this article, we explore the Service Design actors on Twitter in terms of communities identified, general statistics, centrality measurements, the evolution over time and the geographical location of actors.

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Menichinelli M, de Götzen A , Morelli N , Simeone L. The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis. In Cipolla C, Mont’Alvão C, Farias L, Quaresma M, editors, ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro: Linköping University Electronic Press. 2023. p. 855-884. (Linköping Electronic Conference Proceedings). doi: 10.3384/ecp203045

The social landscape of Service Design: Exploring Entanglements of the Service Design Community on Twitter Through Social Network Analysis

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