Factors influencing the perceptual gap between customer and service provider in customer service quality evaluation

Publikation: Bidrag til bog/antologi/rapport/konference proceedingKonferenceartikel i proceedingForskningpeer review

OriginalsprogEngelsk
TitelAcademy of International Business- the Middle East and North Africa Chapter (AIB- MENA)
Publikationsdato2010
StatusUdgivet - 2010
Udgivet eksterntJa

Citationsformater