Overcoming T-government challenges: Lessons from Danish Library

E-government initiatives struggle with realizing the transformational objectives defined in the most mature stages in the various e-government maturity models and ambitious e-government programs. Research indicates that, in general, e-government initiatives might have improved the efficiency of the public sector through incremental improvements, but failed realizing more transformational changes. This research summarize t-government challenges and investigates how organizations successfully can overcome t-government challenges and realize the goals of t-government in terms of citizen centricity and efficiency. The research is based on data from a Danish public library that has succeeded in realizing transformational changes in line with the goals efficiency and citizen centricity described in the t-government literature. The primary finding is that the success in this particular organization is based on a combination of contextual and organizational factors. The context provides both pressure (e.g. competition) and support (e.g. funding) for transformation, and the organization has both the autonomy (e.g. to re-design processes) and the capabilities (e.g. regarding organizational change) needed for transformational change.