User Experience Dimensions: A systematic approach to experiential qualities for evaluating information interaction in museums

Marianne Lykke; Christian Jantzen

doi:10.1145/2854946.2854965

User Experience Dimensions: A systematic approach to experiential qualities for evaluating information interaction in museums

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

12 Citations (Scopus)

Abstract

The present study develops a set of 10 dimensions based on a systematic understanding of the concept of experience as a holistic psychological. Seven of these are derived from a psychological conception of what experiencing and experiences are. Three supplementary dimensions spring from the observation that experiences apparently have become especially valuable phenomena in Western societies. The 10 dimensions are tried out in a field study at the Center for Art and Media (ZKM) in Germany with the purpose to study their applicability in the evaluation of interactive sound archives. 29 walk-alongs were carried out with 58 museums visitors. Our analysis showed that it was possible to identify the 10 experience dimensions in the study material. Some dimensions were expressed more frequently than others. The distribution of expressed dimensions and the content of the user comments provided a clear picture of how the two sound archives differed in respect to the experiential qualities.

Original language	English
Title of host publication	CHIIR. Proceedings ACM SIGIR Conference on Human Information Interaction and Retrieval
Publisher	Association for Computing Machinery
Publication date	2016
Pages	81-90
ISBN (Print)	978-1-4503-3751-9
DOIs	https://doi.org/10.1145/2854946.2854965
Publication status	Published - 2016
Event	The first ACM SIGIR Conference on Human Information Interaction and Retrieval - Chapel Hill, NC, United States Duration: 13 Mar 2016 → 17 Mar 2016 http://sigir.org/chiir2016/

Conference

Conference	The first ACM SIGIR Conference on Human Information Interaction and Retrieval
Country/Territory	United States
City	Chapel Hill, NC
Period	13/03/2016 → 17/03/2016
Internet address	http://sigir.org/chiir2016/

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10.1145/2854946.2854965

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LARM: LARM: Radio Culture and Auditory Resources Research Infrastructure (Lydarkivet for radiomedier)
Lykke, M.
01/01/2010 → 01/01/2012
Project: Research

Cite this

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title = "User Experience Dimensions: A systematic approach to experiential qualities for evaluating information interaction in museums",

abstract = "The present study develops a set of 10 dimensions based on a systematic understanding of the concept of experience as a holistic psychological. Seven of these are derived from a psychological conception of what experiencing and experiences are. Three supplementary dimensions spring from the observation that experiences apparently have become especially valuable phenomena in Western societies. The 10 dimensions are tried out in a field study at the Center for Art and Media (ZKM) in Germany with the purpose to study their applicability in the evaluation of interactive sound archives. 29 walk-alongs were carried out with 58 museums visitors. Our analysis showed that it was possible to identify the 10 experience dimensions in the study material. Some dimensions were expressed more frequently than others. The distribution of expressed dimensions and the content of the user comments provided a clear picture of how the two sound archives differed in respect to the experiential qualities. ",

author = "Marianne Lykke and Christian Jantzen",

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doi = "10.1145/2854946.2854965",

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booktitle = "CHIIR. Proceedings ACM SIGIR Conference on Human Information Interaction and Retrieval",

publisher = "Association for Computing Machinery",

address = "United States",

note = "The first ACM SIGIR Conference on Human Information Interaction and Retrieval ; Conference date: 13-03-2016 Through 17-03-2016",

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Lykke, M & Jantzen, C 2016, User Experience Dimensions: A systematic approach to experiential qualities for evaluating information interaction in museums. in CHIIR. Proceedings ACM SIGIR Conference on Human Information Interaction and Retrieval. Association for Computing Machinery, pp. 81-90, The first ACM SIGIR Conference on Human Information Interaction and Retrieval, Chapel Hill, NC, United States, 13/03/2016. https://doi.org/10.1145/2854946.2854965

User Experience Dimensions: A systematic approach to experiential qualities for evaluating information interaction in museums. / Lykke, Marianne ; Jantzen, Christian.
CHIIR. Proceedings ACM SIGIR Conference on Human Information Interaction and Retrieval. Association for Computing Machinery, 2016. p. 81-90.

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AB - The present study develops a set of 10 dimensions based on a systematic understanding of the concept of experience as a holistic psychological. Seven of these are derived from a psychological conception of what experiencing and experiences are. Three supplementary dimensions spring from the observation that experiences apparently have become especially valuable phenomena in Western societies. The 10 dimensions are tried out in a field study at the Center for Art and Media (ZKM) in Germany with the purpose to study their applicability in the evaluation of interactive sound archives. 29 walk-alongs were carried out with 58 museums visitors. Our analysis showed that it was possible to identify the 10 experience dimensions in the study material. Some dimensions were expressed more frequently than others. The distribution of expressed dimensions and the content of the user comments provided a clear picture of how the two sound archives differed in respect to the experiential qualities.

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DO - 10.1145/2854946.2854965

M3 - Article in proceeding

SN - 978-1-4503-3751-9

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BT - CHIIR. Proceedings ACM SIGIR Conference on Human Information Interaction and Retrieval

PB - Association for Computing Machinery

Y2 - 13 March 2016 through 17 March 2016

ER -

User Experience Dimensions: A systematic approach to experiential qualities for evaluating information interaction in museums

Abstract

Conference

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Projects

LARM: LARM: Radio Culture and Auditory Resources Research Infrastructure (Lydarkivet for radiomedier)

Cite this