Potential and pitfalls of using service design to facilitate soundscape thinking in city making

Federico di Fresco; Luca Simeone

doi:10.3384/ecp203090

Potential and pitfalls of using service design to facilitate soundscape thinking in city making

Federico di Fresco^*, Luca Simeone

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Soundscape thinking - i.e., the capability to consider the experiential possibilities offered by a sound environment - has been characterized as critical for all those design activities connected to city making. Yet, traditional design disciplines operating within the urban domain (architecture, urban planning, service design, etc.) do not routinely engage with processes that systematically identify, control, and change soundscapes. This paper explores how customized service design methods - user journey, service blueprint, and a facilitation toolkit - have been envisioned and piloted within the context of a service design project anchored to the main football stadium of Copenhagen. These methods allowed the service designers and stakeholders involved in the participatory design project to understand existing soundscapes and tweak them by adapting specific touchpoints.

Original language	English
Title of host publication	ServDes 2023 : Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings
Editors	Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
Place of Publication	Rio de Janeiro
Publisher	Linköping University Electronic Press
Publication date	2023
Pages	1800-1813
ISBN (Electronic)	978-91-8075-476-7
DOIs	https://doi.org/10.3384/ecp203090
Publication status	Published - 2023
Event	ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. - Rio De Janeiro, Brazil Duration: 11 Jul 2023 → 14 Jul 2023 https://servdes2023.org/

Conference

Conference	ServDes 2023
Country/Territory	Brazil
City	Rio De Janeiro
Period	11/07/2023 → 14/07/2023
Internet address	https://servdes2023.org/

Series	Linköping Electronic Conference Proceedings
ISSN	1650-3686

Keywords

Service Design
Soundscapes
Urban Studies

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ServDes.2023_Potential and pitfalls of using service design to facilitate soundscape thinking in city making_camera-readyFinal published version, 2.34 MBLicence: CC BY-NC 4.0

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di Fresco, F., & Simeone, L. (2023). Potential and pitfalls of using service design to facilitate soundscape thinking in city making. In C. Cipolla, C. Mont’Alvão, L. Farias, & M. Quaresma (Eds.), ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings (pp. 1800-1813). Linköping University Electronic Press. https://doi.org/10.3384/ecp203090

di Fresco, Federico ; Simeone, Luca. / Potential and pitfalls of using service design to facilitate soundscape thinking in city making. ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. editor / Carla Cipolla ; Claudia Mont’Alvão ; Larissa Farias ; Manuela Quaresma. Rio de Janeiro : Linköping University Electronic Press, 2023. pp. 1800-1813 (Linköping Electronic Conference Proceedings).

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abstract = "Soundscape thinking - i.e., the capability to consider the experiential possibilities offered by a sound environment - has been characterized as critical for all those design activities connected to city making. Yet, traditional design disciplines operating within the urban domain (architecture, urban planning, service design, etc.) do not routinely engage with processes that systematically identify, control, and change soundscapes. This paper explores how customized service design methods - user journey, service blueprint, and a facilitation toolkit - have been envisioned and piloted within the context of a service design project anchored to the main football stadium of Copenhagen. These methods allowed the service designers and stakeholders involved in the participatory design project to understand existing soundscapes and tweak them by adapting specific touchpoints.",

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di Fresco, F & Simeone, L 2023, Potential and pitfalls of using service design to facilitate soundscape thinking in city making. in C Cipolla, C Mont’Alvão, L Farias & M Quaresma (eds), ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. Linköping University Electronic Press, Rio de Janeiro, Linköping Electronic Conference Proceedings, pp. 1800-1813, ServDes 2023, Rio De Janeiro, Brazil, 11/07/2023. https://doi.org/10.3384/ecp203090

Potential and pitfalls of using service design to facilitate soundscape thinking in city making. / di Fresco, Federico; Simeone, Luca.
ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. ed. / Carla Cipolla; Claudia Mont’Alvão; Larissa Farias; Manuela Quaresma. Rio de Janeiro: Linköping University Electronic Press, 2023. p. 1800-1813 (Linköping Electronic Conference Proceedings).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AB - Soundscape thinking - i.e., the capability to consider the experiential possibilities offered by a sound environment - has been characterized as critical for all those design activities connected to city making. Yet, traditional design disciplines operating within the urban domain (architecture, urban planning, service design, etc.) do not routinely engage with processes that systematically identify, control, and change soundscapes. This paper explores how customized service design methods - user journey, service blueprint, and a facilitation toolkit - have been envisioned and piloted within the context of a service design project anchored to the main football stadium of Copenhagen. These methods allowed the service designers and stakeholders involved in the participatory design project to understand existing soundscapes and tweak them by adapting specific touchpoints.

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di Fresco F, Simeone L. Potential and pitfalls of using service design to facilitate soundscape thinking in city making. In Cipolla C, Mont’Alvão C, Farias L, Quaresma M, editors, ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro: Linköping University Electronic Press. 2023. p. 1800-1813. (Linköping Electronic Conference Proceedings). doi: 10.3384/ecp203090

Potential and pitfalls of using service design to facilitate soundscape thinking in city making

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Conference

Keywords

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