Speaking on behalf of the vulnerable? Voluntary translations of citizen needs to policy in community co-production

Research output: Contribution to journalJournal articlepeer-review

Abstract

Vulnerable citizens often depend on volunteers or others to translate their needs into relevant concerns for policy makers. This is particularly so in the context of co-production of public service provision. However, knowledge of how this translation works in practice is scarce. Based on a qualitative study of co-production activities targeting vulnerable elderly citizens and refugees, this paper explores volunteers’ translations of citizen needs and identifies two forms of failure: entangled translations fail because municipal staff suspect volunteers of justifying volunteer interests as citizen needs, while restricted translations fail to justify citizen needs as collective concerns because volunteers draw excessively on anecdotal formats.

Original languageEnglish
JournalPublic Management Review
ISSN1471-9037
DOIs
Publication statusPublished - 2021

Keywords

  • Co-production
  • engagement theory
  • new public governance
  • volunteers
  • vulnerable citizens

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