The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution

Oliver Rønn Christensen; Signe Helbo Gregers Sørensen; Anne Stouby Persson; Anne Marie Kanstrup; Adrienne Mannov

doi:10.1007/978-3-030-85616-8_23

The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution

Oliver Rønn Christensen^*, Signe Helbo Gregers Sørensen, Anne Stouby Persson, Anne Marie Kanstrup, Adrienne Mannov

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

Abstract

This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

Original language	English
Title of host publication	IFIP Conference on Human-Computer Interaction : INTERACT 2021: Human-Computer Interaction – INTERACT 2021
Editors	Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen
Number of pages	19
Publisher	Springer
Publication date	2021
Pages	383-401
ISBN (Print)	978-3-030-85615-1
ISBN (Electronic)	978-3-030-85616-8
DOIs	https://doi.org/10.1007/978-3-030-85616-8_23
Publication status	Published - 2021
Event	INTERACT 2021: The 18th IFIP TV.13 International Conference on Human-Computer Interaction - Bari, Italy Duration: 30 Aug 2021 → 3 Sept 2021 https://www.interact2021.org/

Conference

Conference	INTERACT 2021
Country/Territory	Italy
City	Bari
Period	30/08/2021 → 03/09/2021
Internet address	https://www.interact2021.org/

Series	Lecture Notes in Computer Science
Volume	12933
ISSN	0302-9743

Keywords

Ethnography
Health
Infrastructure
IoT
Public automated external defibrillators

Access to Document

10.1007/978-3-030-85616-8_23

https://rdcu.be/cv71U

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Christensen, O. R., Sørensen, S. H. G., Persson, A. S., Kanstrup, A. M., & Mannov, A. (2021). The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. In C. Ardito, R. Lanzilotti, A. Malizia, A. Malizia, H. Petrie, A. Piccinno, G. Desolda, & K. Inkpen (Eds.), IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021 (pp. 383-401). Springer. https://doi.org/10.1007/978-3-030-85616-8_23

Christensen, Oliver Rønn ; Sørensen, Signe Helbo Gregers ; Persson, Anne Stouby et al. / The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators : Infrastructuring Lifesaving Technology with an IoT Solution. IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. editor / Carmelo Ardito ; Rosa Lanzilotti ; Alessio Malizia ; Alessio Malizia ; Helen Petrie ; Antonio Piccinno ; Giuseppe Desolda ; Kori Inkpen. Springer, 2021. pp. 383-401 (Lecture Notes in Computer Science, Vol. 12933).

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title = "The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution",

abstract = "This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.",

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Christensen, OR, Sørensen, SHG, Persson, AS , Kanstrup, AM & Mannov, A 2021, The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. in C Ardito, R Lanzilotti, A Malizia, A Malizia, H Petrie, A Piccinno, G Desolda & K Inkpen (eds), IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. Springer, Lecture Notes in Computer Science, vol. 12933, pp. 383-401, INTERACT 2021, Bari, Italy, 30/08/2021. https://doi.org/10.1007/978-3-030-85616-8_23

The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. / Christensen, Oliver Rønn; Sørensen, Signe Helbo Gregers; Persson, Anne Stouby et al.
IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. ed. / Carmelo Ardito; Rosa Lanzilotti; Alessio Malizia; Alessio Malizia; Helen Petrie; Antonio Piccinno; Giuseppe Desolda; Kori Inkpen. Springer, 2021. p. 383-401 (Lecture Notes in Computer Science, Vol. 12933).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AU - Kanstrup, Anne Marie

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AB - This paper contributes to HCI with a foundation for exploring ways in which an Internet of Things (IoT) solution can support the maintenance of public automated defibrillators (AEDs) sustainably. AED is a critical lifesaving technology installed in non-medical environments. The technology places enormous demands on public engagement for its use and maintenance. Insights into how medical technology is maintained in non-medical environments can complement current innovations in lifesaving technology. This ethnographic study investigates the complexity around an IoT solution to remedy breakdowns in the maintenance of AEDs in a Danish context. We conceptualize maintenance as infrastructuring and identify how the diverse field of actors around an AED entails technical but primarily social dimensions revealing a controversy of responsibility and accountability. This article recommends that when developing an IoT solution for maintaining AEDs, technical, social, political, and ethical dimensions should be considered to address responsibility and accountability issues.

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Christensen OR, Sørensen SHG, Persson AS , Kanstrup AM, Mannov A. The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution. In Ardito C, Lanzilotti R, Malizia A, Malizia A, Petrie H, Piccinno A, Desolda G, Inkpen K, editors, IFIP Conference on Human-Computer Interaction: INTERACT 2021: Human-Computer Interaction – INTERACT 2021. Springer. 2021. p. 383-401. (Lecture Notes in Computer Science, Vol. 12933). doi: 10.1007/978-3-030-85616-8_23

The Controversy of Responsibility and Accountability When Maintaining Automatic External Defibrillators: Infrastructuring Lifesaving Technology with an IoT Solution

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