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Abstract
This study analysed work activity in a hospital basement where
humans and robots interacted and cooperated on logistics tasks.
The robots were deployed to automate parts of courier processes
and improve the work environment for the hospital’s kitchen staff.
Human–robot cooperation was studied through ethnographic fieldwork
relating to mobile service robots and hospital kitchen staff.
The results highlighted problems arising through the assumption
that the ‘plug and play’ service robots could effectively automate
work tasks. The analysis revealed the complexity of human–robot
interaction in dynamic work settings such as hospitals and identified
contradictions between the envisioning and realisation of
robots at work, as well as the visible and invisible procedures underpinning
human–robot cooperation. Consequently,we emphasise
the importance of considering robots as agents of change and draw
attention to the new work practices that arise when robots assume
the roles of workers in dynamic work settings.
humans and robots interacted and cooperated on logistics tasks.
The robots were deployed to automate parts of courier processes
and improve the work environment for the hospital’s kitchen staff.
Human–robot cooperation was studied through ethnographic fieldwork
relating to mobile service robots and hospital kitchen staff.
The results highlighted problems arising through the assumption
that the ‘plug and play’ service robots could effectively automate
work tasks. The analysis revealed the complexity of human–robot
interaction in dynamic work settings such as hospitals and identified
contradictions between the envisioning and realisation of
robots at work, as well as the visible and invisible procedures underpinning
human–robot cooperation. Consequently,we emphasise
the importance of considering robots as agents of change and draw
attention to the new work practices that arise when robots assume
the roles of workers in dynamic work settings.
Original language | English |
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Title of host publication | DIS 2021 - Proceedings of the 2021 ACM Designing Interactive Systems Conference : Nowhere and Everywhere |
Number of pages | 11 |
Publisher | Association for Computing Machinery |
Publication date | 28 Jun 2021 |
Pages | 381-391 |
ISBN (Electronic) | 9781450384766 |
DOIs | |
Publication status | Published - 28 Jun 2021 |
Event | ACM SIGCHI 2020 Conference on Designing Interactive Systems: Nowhere and Everywhere - Online Duration: 28 Jun 2021 → 2 Jul 2021 https://dis.acm.org/2021/ |
Conference
Conference | ACM SIGCHI 2020 Conference on Designing Interactive Systems: Nowhere and Everywhere |
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Location | Online |
Period | 28/06/2021 → 02/07/2021 |
Internet address |
Series | Designing Interactive Systems Conference 2021. Association for Computing Machinery, New York, NY, USA, 381–391. |
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Keywords
- human-robot cooperation
- human-centred computing
- computer-supported cooperative work
- hospital
- hospital staff
- service work
- robots in the wild
- human-robot interaction
- automation
- robots
- Mobile Robots
- agents of change
- technology
- invisible work
- Socio-technical factors
- Work Environment
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- 1 Finished
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Exploring human-robot cooperation at work: a techno-anthropological investigation of robots working with service staff in hospitals
15/08/2019 → 06/07/2023
Project: Research