Investigating human-robot cooperation in a hospital environment: Scrutinising visions and actual realisation of mobile robots in service work

Research output: Contribution to journalConference article in JournalResearchpeer-review

Abstract

This study analysed work activity in a hospital basement where
humans and robots interacted and cooperated on logistics tasks.
The robots were deployed to automate parts of courier processes
and improve the work environment for the hospital’s kitchen staff.
Human–robot cooperation was studied through ethnographic fieldwork
relating to mobile service robots and hospital kitchen staff.
The results highlighted problems arising through the assumption
that the ‘plug and play’ service robots could effectively automate
work tasks. The analysis revealed the complexity of human–robot
interaction in dynamic work settings such as hospitals and identified
contradictions between the envisioning and realisation of
robots at work, as well as the visible and invisible procedures underpinning
human–robot cooperation. Consequently,we emphasise
the importance of considering robots as agents of change and draw
attention to the new work practices that arise when robots assume
the roles of workers in dynamic work settings.

Conference

ConferenceACM SIGCHI 2020 Conference on Designing Interactive Systems: Nowhere and Everywhere
LocationOnline
Period28/06/202102/07/2021
Internet address

Keywords

  • human-robot cooperation
  • human-centred computing
  • computer-supported cooperative work
  • hospital
  • hospital staff
  • service work
  • robots in the wild
  • human-robot interaction
  • automation
  • robots
  • Mobile Robots
  • agents of change
  • technology
  • invisible work
  • Socio-technical factors
  • Work Environment

Fingerprint

Dive into the research topics of 'Investigating human-robot cooperation in a hospital environment: Scrutinising visions and actual realisation of mobile robots in service work'. Together they form a unique fingerprint.

Cite this